The iTeknologies blog

Salesforce insights, made practical.

Clear guides for planning, building and looking after your Salesforce org.

Measure Agentforce Cost per Completed Task

Pair usage records with a clear completion test so an Agentforce pilot shows the cost of useful work, retries and human follow-up.

Review an AI-built Salesforce feature through its data access, failure cases, test evidence and recovery plan before treating it as ready to release.

Trace the systems behind a certificate notice, identify the owner of each change and define the evidence needed to keep connections working.

Build a small equipment-request app, then use requirements, access checks, tests and a handover to find the gaps in your Salesforce skills.